Recently, I was approached by a potential customer who said, "You know I usually book all my travel by myself online. Nowadays its easy and I can research, why would someone want to use a travel agent?" That was a great question, which I actually never had to answer yet since I'm still new in the business, so I wasn't prepared, however, my recent experiences gave me several GREAT reasons to tell her.One was the problems my customer would have encountered if she made the name mistake on the ticket on her own. There's probably no a very slim chance the airline would have worked with her.
Two was the booking of a hotel I did for my client at the last minute, within 24 hours. After booking it, I did some follow up ....And read some info on Trip advisor on the hotel and wow, every single review basically stated this need to change immediately. However, most hotels also have strict cancellation policies, this one in particular, you had to give 48 hour notice and some of those reviews I read said that the guests could not get their money back, that the hotel was very difficult. I was able to cancel the reservation without the penalty of a one night stay.
So I offered some of those suggestions to my prospective client who was impressed with my response and said she never thought of those things....This lead me to looking up and finding more info...
heresy a few more reasons...
"Without a travel agent, you're on your own"
- Good Reasons to Use a Travel Agent Read More
- 'I bought my ticket cheaper on the internet' has become a common catch-cry amongst travelers. But, how does a person ever know, for sure, that they truly did pay the lowest price for the itinerary that they wanted? They don't! Read More
- Travel Agents - Obsolete or Essential? Read more
PS...
Today I got a box of chocolate goodies in the mail as a thank you gift from one of my new clients. She was so impressed with the time I put into her trip. Wow, that was wonderful. Initially, she wanted to go to Aruba with her son. So I did comparative research for her and after all the work, I happened to mention in the email about keeping her son busy. I was keeping him in mind, which prompted her into deciding to change the whole trip to somewhere else where her son would enjoy the trip and not ask her if she's finished tanning yet...(smiles).
Contact me....for help booking your next trip. I'll do everything I can to make it a great trip!
www.onlinetravelguru.com

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